Welcome to our Customer Care Team here @ bgo

Hopefully your time playing at bgo will only ever be filled with fun and wins, and we make every effort possible to ensure that the playing experience is an excellent one. Naturally there may be occasions when you need to speak to someone to help you answer a question or resolve a query. Our dedicated Customer Care Team are on hand to deal with any such queries and questions that may arise.

We attempt to cover the more common questions in our Frequently Asked Questions section (see FAQ above) and the separate section dedicated for Free Spins, however if you can’t find the answer there, please do not hesitate to speak to us using one of the methods stated below. If you need to send in documents, then you can easily attach these to the form below by simply clicking on ‘Browse’ and uploading your attachments.

No query is too small for the Customer Care Team, and we commit to responding to 80% of all initial emails within 2 business hours. Live Chat meanwhile will provide an instant service and an opportunity to chat directly to the team – check out our opening hours at the top.

Email Us

You can use the web form below to email us and you'll receive an automated response to your email letting you know that we've received your query.

Opening Times
Mon - Sun 8.30am - midnight


You can chat to a friendly member of the Customer Care Team by clicking on the button below. If you don't see the button it will mean our agents are helping other players, however you won't have to wait long - just refresh the page and click on the 'Chat Now' button.

We always listen to our players so please complete the short exit survey when the chat finishes!

Write To Us

If you would prefer to write us a letter, send it to:

bgo Entertainment
Le Val

Be sure to address it to the correct department and it'll normally reach us within 7 working days.