Bingo Q & A

How do I deposit/withdraw?

To make a deposit, simply log into your account and click on any of the ‘Deposit Now’ buttons and follow the instructions on the screen. If you wish to make a withdrawal or change your payment method, click on your username in the top right-hand corner on the homepage and follow the instructions in the ‘Wallet’ section.

Can I withdraw bonus funds?

No. Bonus funds may only be used to stake on games and can not be cashed out.

Do you have a loyalty scheme for Bingo?

Yes. Our Bingo loyalty scheme is called the Candy Club scheme and is designed to make your experience at bgo more rewarding. The Candy Club scheme has five fantastic loyalty levels for you to enjoy, each filled with great benefits.

My player level on the homepage does not match my Candy Club level?

bgo has two loyalty schemes, the Candy Club for Bingo and Hotel bgo for Casino, Vegas, Games and Macau. The player level displayed on the homepage is part of Hotel bgo. You can view your Candy Club details by going to the loyalty section in the lobby.

Why can't I use the loyalty shop?

The Loyalty shop is part of Hotel bgo. To use it, earn Stars by playing for real cash on any game on our website (excluding those within the bingo section). You’ll earn comp points at different rates depending on what game(s) you play. Read more here.

How do I open the lobby?

Simply log in at the top of the bgo bingo homepage and click on either the ‘Go to lobby’ button or chose a room from the bingo schedule in the centre to go straight to a room.

We are of course always here to help so if you have any trouble finding your way around bgo you can always contact us or have a look for more information about the bingo in our How to Play section.

Why am I being asked to create a chat name?

The first time you open the lobby you will be asked to create a chat name which will be your alias in the chat rooms. Your alias may be the same as your username provided that no other player has chosen it already.

What is available in the lobby?

Once you open the lobby, you will find that we now have a wider range of rooms and games on offer. If you click on the bgo World tab you will be able to find a mix of bgo rooms like the Fairy Delight and Golden Galaxy rooms, these rooms are only open to bgo players.

If you go to the 90 ball, 75 ball, Pick ‘n’ mix and Multiplayer tabs, you’ll find our amazing networked rooms which are linked to other bingo sites on the same network and are filled with amazing jackpots and fun games features.

Why does the lobby show three different balances?

The balance windows in the lobby show the breakdown of funds that are available to you. The BALANCE window displays your real cash balance. This amount includes both winnings and any casino bonus funds that you may have received. The casino bonus funds are there for you to explore the rest of the site and enjoy the games and slots in the Casino, Vegas, Macau and Games tabs, you will not be able to use this money on bingo or mini games. the GAME BONUS window display bonus funds that can be used on all the Mini Games that you find in the lobby and bingo rooms. The BINGO BONUS window display funds that can be used for bingo play.

How do I claim a Bingo Bonus?

We love giving away bonuses on bgo and claiming them is as easy as 1-2-3!

1. log into bgo

2. Open up the lobby

3. Click the "Bonus Codes" button on the top menu bar, enter your promotion code and press "Enter".

Once your code has been accepted, you can start playing towards your bonus.

If you are claiming a Bingo bonus, only real cash play on Bingo will qualify you for a bonus.

If you are claiming a Games bonus, only real cash play on specified mini games will qualify you for a bonus.

I can’t enter some rooms?

All rooms have different opening hours and unless they are open 24/7, they will only open ten minutes prior to the first game playing. For example, if you wish you play our Daily Jackpot games which play every other hour between 9am – 11pm, the rooms will first open at 8:50am and close once the 9am game has played. The room will then re-open at 10:50 so that you can buy tickets for the 11am game and so on.

Do you offer Free Bingo?

Yes. We've got Superbooks games playing daily in the Fairy Delight room where you can play for free and win bonus cash or upgrade to Superbooks tickets and win real cash. We've also got a free cash game in our Extra Bingo room you can enjoy . You can read more about all our rooms and different entry requirements here.

Do you have chat games in the rooms?

Yes. Our fabulous hosts have some amazing chat game lined up for you to enjoy every day at 9am, 11am, 1pm, 3pm, 4pm, 5pm, 6pm, 7pm, 8pm, 9pm, 10pm & 11pm.

Can anyone participate in the chat games?

Yes, anyone can participate but you will need to have purchased a minimum of 3 tickets to be eligible for a chat game bonus. There is no limit to how many chat games bonuses you can win in a day.

When will I receive my chat game bonuses?

The chat games bonuses will be paid at the time of a successful chat game claim, if there are any technical issues or a tournament is playing, these will be credited within 2 hours.