Help

Hopefully your time playing at bgo will only ever be filled with fun and wins, and we’ve tried to make playing at bgo as smooth and trouble-free as possible. But there might occasionally be a time when you need to speak to someone about a problem or query. So you’ll be happy to hear that our friendly support team is on hand to help you with any problem or questions you might have.

At bgo, our players’ satisfaction is our number one priority. So if you have a question about anything at all and you can’t find the answer in our frequently asked questions, just contact us via one of the methods below. You can also easily attach any documents you want to send us by clicking on the ‘browse’ button on the contact form to find your document on your computer. No query is too small and a member of our team will deal with your query within 24 hours.

Our Customer Service team currently works between the hours of 8.30am and midnight, Monday to Friday and 10am - 6pm at the weekend.

Email Us

If you are contacting us regarding Free Spins, why not read our Frequently Asked Questions page first which may contain the answer you are looking for.

You can use the web form below to email us and you'll receive an automated response to your email letting you know that we've received your query.

Chat To Us

You can chat to a member of our friendly support team during business hours by simply clicking on the button below. Don't see the button? All of our team members may be helping other customers, so why not email us instead and we'll reply to you as quickly as we can!

Write To Us

If you would prefer to write us a letter, send it to:

bgo Entertainment
Inchalla
Le Val
Alderney
GY9 3UL

Be sure to address it to the correct department and it'll normally reach us within 7 working days.