Welcome to our Customer Care Team here @ bgo

We attempt to cover the more common questions in our Frequently Asked Questions section (see FAQ above) and the separate section dedicated for Free Spins, however if you can’t find the answer there, please do not hesitate to contact us. If you need to send in documents, then you can easily attach these to the form below by simply clicking on ‘Browse’ and uploading your attachments.

No query is too small for the Customer Care Team, and we commit to responding to 80% of all initial emails within 2 business hours. Check out our opening hours at the top.

Email Us

You can use the web form below to email us and you'll receive an automated response to your email letting you know that we've received your query.


Opening Times
Mon - Sun 8.30am - midnight


Email us directly at support@bgo.com if you are on the move or using a mobile device


Write To Us

If you would prefer to write us a letter, send it to:

bgo Entertainment
Le Val

Be sure to address it to the correct department and it'll normally reach us within 7 working days.