Free Spins Frequently Asked Questions
GENERAL FREE SPINS RULES
- How do wagering requirements work with Free Spins?
If you're lucky enough to win something from your free spins, the total sum that you win when your free spins end will be credited to your bonus balance. You will then need to wager five times (5x) the total amount awarded to complete the wagering requirements. All standard game contributions apply.
- Can I withdraw the winnings from my free spins?
Yes you can, although you will need to complete the wagering requirements first. If you are playing on a non-funded account, the maximum you can win as a direct result of free spins is £100. Any balance greater than this at the point where the account becomes funded is void and any additional winnings accumulated from the balance will also be removed.
20 FREE SPINS WHEN YOU REGISTER
- How do I register?
- Joining bgo is easy. Simply click here and follow the simple instructions. As soon as you complete all of the forms, we'll add your free spins!
- How do I claim my free spins?
- As soon as you successfully register as bgo, you need to open up the Starburst game. Once you do this, your free spins will be awarded to your account and you can start playing. If you have joined us through one of our promotional sites and have free spins on any other game, simply load up the relevant game and your spins should be waiting for you.
- My free spins aren't showing - how come?
- If you have opened the Starburst game and no free spins are showing then there may be a slight delay in crediting. Give the system 15 minutes and then try again. You can also try logging out and back in again, or using a different web browser. If you're still struggling to find them try emailing us at firstname.lastname@example.org.
- Can I split my free spins between Web and Mobile?
No. Our system can only award free spins once. If you open the game for the first time on your Mobile then you must play the free spins on your mobile. Likewise for the Web version of bgo.com.
180 FREE SPINS WHEN YOU DEPOSIT
- I just deposited for the first time - where are my spins?
Our 180 Free Spins are awarded in groups of 20 each day for the 9 days following your first deposit. If you deposit today, your first lot of free spins will be ready to claim tomorrow. We will email you details of what game you should play first thing in the morning.
- I didn't play with my free spins yesterday, why aren't they in my account?
The terms of our offer state that you must log in each day to claim the free spins valid for that day. If you miss the day, you miss that group of spins. We cannot credit these retrospectively.